App Support

Need help with the PR1M3 Performance app?

We can assist with account access, memberships, athlete and parent profiles, training programs, video breakdowns, collegiate recruiting features, and technical issues.

Account & Login Help

Contact PR1M3 Support if you are having trouble:

  • Creating or accessing your PR1M3 account

  • Resetting your password

  • Verifying your account

  • Linking your PR1M3 membership

  • Accessing an athlete or parent profile

When contacting us, please include the email address associated with your PR1M3 account or membership.

Membership Access

If you have already purchased a qualifying PR1M3 membership but the app is not showing the correct access, please contact us with:

  • Your name

  • Email used during purchase

  • Athlete name, if applicable

  • Membership purchased

You should not need to purchase the same membership twice.

Parent & Athlete Accounts

Contact support if you need help:

  • Creating an athlete profile

  • Linking a parent or guardian

  • Adding another authorized parent/guardian

  • Correcting athlete information

  • Resolving duplicate accounts

Training & Programs

Contact us for technical issues involving:

  • Missing assigned workouts

  • Program access

  • Workout completion

  • Training history

  • Drill library

  • Recovery content

Coaching-specific questions should be sent through PR1M3 messaging whenever available.

Video Breakdowns

If you are having difficulty uploading a video, please check your internet connection, confirm the video is in a supported

format, close and reopen the app, and try again.

If the issue continues, contact PR1M3 Support.

PR1M3 Recruit

Support is available for:

  • Recruiting profiles

  • College lists

  • Recruiting tasks

  • Outreach templates

  • Recruiting videos

  • Verified performances

  • Recruiting profile reviews

PR1M3 recruiting services do not guarantee recruitment, admission, scholarship offers, roster placement, or contact from a college program.

Billing & Membership Questions

Purchases made through PR1M3Performance.com are handled through the applicable website/payment system.

Contact PR1M3 Support for questions involving:

  • Membership status

  • Coaching packages

  • Renewal

  • Cancellation

  • App access

Purchases made through Apple or Google may also be subject to the billing and refund procedures of the platform through which the purchase was made.

Technical Problems

When reporting a technical problem, please include:

  • Your name

  • Account email

  • iPhone or Android

  • App version, if known

  • Screenshot of the problem when possible

  • Brief description of what happened

Privacy or Security Concerns

Please contact PR1M3 immediately if:

  • You believe your account was accessed without permission

  • You can see another athlete’s information

  • Someone unauthorized can access an athlete profile

  • Private information may have been exposed

  • You have concerns regarding a minor athlete’s information

Please mark the message: PRIVACY / SECURITY ISSUE

Account Deletion

To request deletion of a PR1M3 Performance account, email: coach@pr1m3performance.com

Subject: PR1M3 Account Deletion Request

Include:

  • Full name

  • Account email

  • Athlete name, if applicable

  • Request to delete the account

We may verify your identity before processing the request.

Deleting an app account does not automatically cancel an active paid membership. If you also want to cancel your membership, please clearly state that in your request or manage the membership through the applicable billing platform.

Contact PR1M3 Support

PR1M3 Performance

Email: coach@pr1m3performance.com

Website: PR1M3Performance.com